Google My Business Integration - Setup Instructions

PREREQUISITES – Before starting the setup

Login to your Zohodesk account

Goto Setup > General Settings > Departments

Create new Department if there is none.


APP SETUP

Step - 1 (Account Setup)

  • Install the extension with the required details.


  • After installing, click authorize to connect the extension.


  • In the connection field, Enter connect and save the detail


  • Then go to preference tab which is located in extension setup and enter your credentials to sign up.


  • After successful signup, Go to app widget in the ticket details page and setup your app


  • Before logging in to your account, please verify your email from the registered email address

Step - 2 (Zohodesk Setup)

  • Provide your Zohodesk Client ID & Client Secret.


  • Register your application to complete Zohodesk Authentication. Click Add Client > Server-based Applications


  • Provide Homepage URL as https://zohodesk-googlebusiness.spritle.com and Authorized Redirect URI as https://zohodesk-googlebusiness.spritle.com/zohodesk/authentication


  • Copy the Client ID and Client Secret for Authentication


  • Click Authenticate and then Accept to complete Zohodesk Authentication

  • Enter the department name which you have created in zohodesk in Ticket Field Setup
  • Click-> save to store the Ticket in a particular field


  • Step - 3 (Google My Business Setup)

  • Click here to create and login to your Google My Business account
  • Click here to create a project in the Google API Console
  • Complete and submit this access request form
  • A follow-up email is sent to you after your request has been reviewed
  • After approval, enable the My Business Account Management API for your project in API Library
  • In OAuth consent screen, give spritle.com for Authorized domains
  • Create OAuth 2.0 credentials - OAuth client ID
    • Type: Web Application
    • Redirect URL: https://zohodesk-googlebusiness.spritle.com/google/getOAuthClient
  • Download the credentials (JSON file)
  • Upload the JSON file and click authorize button
  • After successful authentication, enable polling status for your location
  • You can also view the counts of reviews and charts in dashboard which is located in Modules section