Google My Business Integration - Setup Instructions

PREREQUISITES – Before starting the setup

Login to your Zohodesk account

Goto Setup > General Settings > Departments

Create new Department if there is none.


Step - 1 (Account Setup)

  • Install the extension with the required details.

  • After installing, click authorize to connect the extension.

  • In the connection field, Enter connect and save the detail

  • Then go to preference tab which is located in extension setup and enter your credentials to sign up.

  • After successful signup, Go to app widget in the ticket details page and setup your app

  • Before logging in to your account, please verify your email from the registered email address

Step - 2 (Zohodesk Setup)

  • Provide your Zohodesk Client ID & Client Secret.

  • Register your application to complete Zohodesk Authentication. Click Add Client > Server-based Applications

  • Provide Homepage URL as and Authorized Redirect URI as

  • Copy the Client ID and Client Secret for Authentication

  • Click Authenticate and then Accept to complete Zohodesk Authentication

  • Enter the department name which you have created in zohodesk in Ticket Field Setup
  • Click-> save to store the Ticket in a particular field

  • Step - 3 (Google My Business Setup)

  • Click here to create and login to your Google My Business account
  • Click here to create a project in the Google API Console
  • Complete and submit this access request form
  • A follow-up email is sent to you after your request has been reviewed
  • Note that it can take up to 2 weeks to process your request from Google.
  • After approval from Google, open the console left side menu and select APIs & services.
  • Go to Library and enable My Business Account Management API, My Business Business Information API, My Business Q&A API, Google My Business API.
  • Go to the Google API Console OAuth consent screen page.
  • Set the User type as
    • Internal: The reviews from your domain will be managed
    • External: The reviews from all will be managed
    Click Create
  • Add required information like a App name, User support email & give for Authorized domains.
  • Click Add Scope. Add the scope My Business Account Management API - .../auth/business.manage and click save.
  • On the left, click Credentials.
  • Click New Credentials, then select OAuth client ID
    • Type: Web Application
    • Redirect URL:
  • Click Create client ID
  • Download the credentials (JSON file)
  • Upload the JSON file and click authorize button
  • After successful authentication, enable polling status for your location
  • You can also view the counts of reviews and charts in dashboard which is located in Modules section
  • To increase the Google My Business API quota please refer to this link.