Google My Business Integration - Setup Instructions

PREREQUISITES – Before starting the setup

Login to your Zohodesk account

Goto Setup > General Settings > Departments

Create new Department if there is none.


Step - 1 (Account Setup)

  • Install the extension with the required details.

  • After installing, click authorize to connect the extension.

  • In the connection field, Enter connect and save the detail

  • Then go to preference tab which is located in extension setup and enter your credentials to sign up.

  • After successful signup, Go to app widget in the ticket details page and setup your app

  • Before logging in to your account, please verify your email from the registered email address

Step - 2 (Zohodesk Setup)

  • Provide your Zohodesk Client ID & Client Secret.

  • Register your application to complete Zohodesk Authentication. Click Add Client > Server-based Applications

  • Provide Homepage URL as and Authorized Redirect URI as

  • Copy the Client ID and Client Secret for Authentication

  • Click Authenticate and then Accept to complete Zohodesk Authentication

  • Enter the department name which you have created in zohodesk in Ticket Field Setup
  • Click-> save to store the Ticket in a particular field

  • Step - 3 (Google My Business Setup)

  • Click here to create and login to your Google My Business account
  • Click here to create a project in the Google API Console
  • Complete and submit this access request form
  • A follow-up email is sent to you after your request has been reviewed
  • After approval, enable the My Business Account Management API for your project in API Library
  • In OAuth consent screen, give for Authorized domains
  • Create OAuth 2.0 credentials - OAuth client ID
    • Type: Web Application
    • Redirect URL:
  • Download the credentials (JSON file)
  • Upload the JSON file and click authorize button
  • After successful authentication, enable polling status for your location
  • You can also view the counts of reviews and charts in dashboard which is located in Modules section